Are Apple Products Badly Engineered?

There’s a lot of brouhaha about the failure rate of Xbox 360s. In the same week, I saw three different news stories citing three different failure rates for the 360 (54.2%, 23.7% and 27.3%, if you’re interested). And everyone gives them shit because they’re, y’know, Microsoft.

Having spent the morning fixing a dying Macbook, I started thinking about what my failure rate with Apple hardware has been. And to be perfectly honest, it’s been pretty shit. In the past five years, I’ve owned (or co-owned) an iBook, two Macbooks, an iMac, a 60GB iPod, two iPod nanos and an iPod touch. Let’s see what’s happened with these.

  • Wife’s iBook ate its own display cable
    Putting a teeny-tiny display cable into a hinge that gets used all the time? Great idea.

  • Macbook case cracking
    This happened on both my own Macbook and my wife’s. If you see how the Macbook is assembled, it’s easy to see why this happens – you have to bend the entire keyboard plate slightly to get it to connect. Bending it weakens the decorative plastic ‘lip’.

  • Macbook case discoloration
    I got this on my white Macbook. Got the keyboard plate replaced, started happening again before I got rid of the Macbook

  • iMac logic board meltdown
    Brand-new iMac died within 8 hours of getting it because the logic board wasn’t connected properly, half the fans didn’t work and melted the graphics card

  • Dead headphone adaptor on 60GB iPod
    This was probably my own fault. I like to use headphones with strong cables and very little ‘give’, forcing the headphone jack to bend slightly. Still, this wasn’t exactly ‘heavy’ use. Managed to replace this via parts on eBay

  • Random lines on 60GB iPod
    No idea where this came from, but it’s like my iPod had a stroke or something. Turned it on one day and there was a strong black band going across the LCD screen. They’ve slowly started fading away now, going back to normal.

  • Dodgy connector on one iPod nano
    This both comes from and affects the Nike+. I plug in the Nike+ adaptor and it doesn’t detect a receiver. Works fine on the other iPod nano. Doesn’t affect normal connection to the computer.

  • Dodgy Nike+ on iPod touch
    My iPod touch will only randomly choose to see the Nike+ adaptor in my shoe. Usually after I do a complete reformat and restore, and even then, it only lasts for about a week.

  • Broken DVD drive in Macbook
    About a year after my wife got her Macbook, the DVD drive stopped working. It was hardly ever moved and rarely used. Still, it means that OS upgrades are a pain in the dick and I can’t run the hardware test utility any more.

  • Broken LCD backlight on Macbook
    This is what I’ve been dealing with today. After a random crash, the backlight no longer works. I can see the display on the LCD, but there’s just no backlight. I don’t even know where to begin with this

  • Update: Fraying on Macbook power chord
    Joanne’s comment reminded me about this. About a year ago, power on the Macbook was a bit flaky. We turned over the power chord and noticed that near the connector, the cable had burned almost completely through. We were lucky that we were in the house when it happened, this could have been a lot nastier than the €80 it cost to replace the chord.

So, of all the Apple hardware I’ve used in the last five years, the only thing that hasn’t given me an issue is one iPod nano (I’ve also got an Apple IIe from 1986 at home that still works fine). Which leads me to wonder if Apple products are badly engineered, or am I just extremely unlucky?